This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Online Consult

Please click the Online Consult banner below to contact us about non-urgent matters.

Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website or by using the repeat prescription hotline on 771886. Please do not bring your repeat prescription request slips into the practice.

Please allow 7 days before collecting from the pharmacy.


It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:


2020 dates to be confirmed


Monday 10th August

Monday 28th September

Friday 25th December

Monday 28th December

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

Latest News

Online Consult

We are trialling a new system called Online Consult. You can use it to contact us by submitting a form with details of your symptoms or query.

It is available through a link on the homepage of our practice website. All you need to do is click the link and it'll take you to an online form where you can outline your symptoms and submit the form to us. You can also view relevant articles and information.

A clinician will then assess the information provided and within 2 working days we will give you advice you need on what to do next.

You can fill in the forms at any time, day or night, so it means that you have round the clock access to the information you need to manage your conditions.

GP appointments

We have changed the way we offer some of our services. We are sorry for any inconvenience caused by these changes but they are necessary to protect our clinicians, staff and the wider community.

Patients should not come to the surgery but should complete an Online Consult form or telephone us if you cannot access the internet or the matter is urgent. If after consideration by clinician it is agreed that you should be seen face to face then we will arrange this with you. Consultations may be carried out by telephone or we also have the facility to arrange consultations by video link where technology permits.

COVID-19 Coronavirus




In response to the coronavirus pandemic, Dounby Surgery will be implementing the following measures immediately to protect the health of our patients and staff and reduce the footfall of patients into the practice.


If you are concerned that you may have coronavirus please visit for self assessment tool and advice.


To reduce patients entering the surgery we are taking a number of new and innovative steps during this period


  • Only patients with an appointment should enter the surgery. Only bring someone with you if you need help. Parents please do not bring children to your appointment. Children should attend with one adult, please do not bring siblings into the practice.
  • Please only arrive at the time of your appointment and leave the building immediately afterwards.
  • Any follow up appointment should be arranged by phone.
  • Do not attend the practice if you have respiratory symptoms, colds or flu like illnesses, cough, fever or loss or change to your sense of taste or smell.
  • If you need to consult with a GP you will be given a phone appointment initially and if clinically indicated asked to come into the practice.
  • If you are asked to come in to the practice to be reviewed for a respiratory condition, you will be asked to remain in your car until you are called on your mobile phone. The clinician you see will be wearing personal protective equipment. If you do not have a mobile device, the triaging clinician will organise an alternative.
  • Repeat prescription requests should be placed through our website or the prescription line 771886.
  • Prescriptions will be sent to the pharmacy of your choice. If you are unwell, please arrange for a friend or family member to collect your medication.
  • Documents will be posted out to the patients address

Covid-19 - Orkney Coronavirus Community Support Hub

A call centre to provide essential information and support to vulnerable people in Orkney has been established. Further information can be found here: Coronavirus Community Support Hub

Useful Coronavirus Websites

Voluntary Action Orkney

Isolation Note

NHS Inform


Young Scot

Online Appointment Booking - Suspended

We are now able to offer the patients the ability to book routine GP appointments online. To do this you need to complete a registration form (available below) and bring it into the surgery along with photographic ID.

Patient Access Registration Form

This service is currently suspended due to the need to check that patients do not have symptoms of coronavirus prior to attending the surgery.

Book Exchange - Suspended

Our Patient Participation Group have established a book exchange in the waiting room at the Surgery. Please feel free to browse and exchange books. Donations can be made to the Dounby Surgery Patient Fund.

We are sorry but the books have been temporarily removed from the waiting room


Keep up-to-date with our latest news and information by 'liking' our Dounby Surgery Facebook page.


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
NHS ScotlandThis site is brought to you by My Surgery Website