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Online Consult

Please click the Online Consult banner below to contact us about non-urgent matters.

Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website or by using the repeat prescription hotline on 771886. Please do not bring your repeat prescription request slips into the practice.

Please allow 7 days before collecting from the pharmacy.

STAFF TRAINING & MEETINGS

It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:

 

2020 dates to be confirmed

PUBLIC HOLIDAYS

Monday 10th August

Monday 28th September

Friday 25th December

Monday 28th December

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

Confidentiality

confidential_fileThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you [e.g. from district nurses and hospital services].
  • To help you get other services [e.g. from the social services]. This requires your consent.
  • When we have a duty to others [e.g. in child and adult protection cases] anonymised patient information will also be used at a local and national level to help the Health Board and Government plan services.
  • Notification of infectious diseases

Anonymised patient information will also be used at a local and national level to help the Health Board and Government plan services [e.g. for diabetic care]. If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Privacy Statement                   Consent to share personal medical information form


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

 
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