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Please click the Online Consult banner below to contact us about non-urgent matters.

Repeat Prescriptions

We are no longer taking repeat prescription requests on our main surgery telephone number. This is to reduce the volume of calls to make it easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescriptions can be requested online via our website or by using the repeat prescription hotline on 771886. Please do not bring your repeat prescription request slips into the practice.

Please allow 7 days before collecting from the pharmacy.


It is extremely important in these days of continual change that all staff members are kept up to date with what is expected of them, we therefore endeavour to have a regular monthly meeting and staff training.  Dounby Surgery will therefore be closed on the following Wednesday afternoons:


2020 dates to be confirmed


Monday 10th August

Monday 28th September

Friday 25th December

Monday 28th December

All Public Holidays are classed as Out of Hours which means they are covered by NHS24

We no longer accept requests for repeat medication over the surgery telephone number.

This decision has been made in order to reduce the number of phone calls to the surgery. It will be easier for patients phoning for appointments, advice or in urgent need of help to get through.

Repeat prescription requests can be made in the following ways:

  • By using the secure online repeat prescription option via this website
  • By bringing your repeat prescription slip to the surgery and handing to the receptionist on duty at reception 2 or using the postbox outside the main door
  • By using the repeat prescription hotline on 771886

Please remember to allow 4 working days (excluding weekends and bank holidays) before collecting your prescription from the pharmacy.

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